January 1, 2010

Q: I applied for the ValueMed plan last week through your online portal. I just wanted to know the average time it takes to get approved, and when I could expect to hear back on the status of my application submission.

A: Value Med offers online enrollment with immediate approval. Coverage starts the next business day. A confirmation e-mail is sent immediately upon completion of the enrollment process and electronic payment. If you do not receive an e-mail confirmation, call (800) 279-2290 to diagnose the problem.

If you opt to enroll by fax or regular mail, there is no e-mail confirmation or proof of enrollment but you may still call the customer service number to conform receipt of the application.



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